Member Services Representative - Japanese Speaking

  • Full time
  • American Fork, UT

Hiring company: Young Living Essential Oils

Become a part of the Young Living family!

Young Living is a universally known, household name that is revered and respected for the countless benefits it brings to humanity. Propelled by the world’s purest essential oils and oil-infused products, along with our passionate commitment to empowering individuals to whole-life wellness, we champion the modern essential oil movement. A global, purpose-driven wellness revolution is underway, and Young Living leads the charge.
 

Working at Young Living 

Our community of wellness started small in 1993, when  D. Gary Young  and Mary Young developed their first organic herb farming and distillation operation. After establishing Young Living in 1994, the Youngs developed its groundbreaking Seed to Seal® process, which preserves the integrity and potency of essential oils through every step of the production process. 

 

We believe every person has the right to wellness. It transcends all and has the power to unite us as members of the same human family striving for the same happiness. It is part of the reason we are passionate about making everyone feel included, welcome, and respected. Regardless of age, race, color, religion, sexual orientation, gender identity, national origin, physical or mental disability, ancestry, protected veteran status, or any other characteristic protected by local law, all are welcome in the Young Living family. 

What we can offer you: 

  • Competitive pay

  • Paid training

  • Paid time off 

  • Tuition reimbursement 

  • Amazing benefits 

  • Free products every month

  • Opportunities for career growth 

  • Paid sabbatical after five years of employment

Who you are:

  • A strong communicator in the Japanese language

  • Someone who embodies Young Living’s core values

  • A passionate and positive customer service representative who values Young Living and what it stands for

  • A champion for Young Living’s members

  • A problem-solver who values putting the customer first

  • An innovative thinker who is solution-oriented

What you’ll own:

  • Have a member first attitude in assisting our members with their various questions, concerns, or needs

  • Generate new orders through answering product and service questions 

  • Resolve product or service problems by selecting the best solution

  • Consistent communication between departments and leaders for additional guidance

  • Recommend, and promote products and services based on a logical relationship with the member’s needs

  • Effectively meet or exceed performance expectations, including call handling metrics, and quality standards

  • Relate with customers by effectively building rapport in a personal and professional manner

  • Explain, and provide applicable, accurate, and appropriate information with respect to products and services, compensation plans, policies and procedures, account status, marketing promotions and campaigns

Experience you’ll need:

  • Proven ability to solve members issues in a positive and upbeat way

  • Experience using computers-Microsoft Office, typing speed of 35+ WPM

  • Experience working with customers and advocating for them

  • Demonstrated ability to work independently and on a team

  • Ability to communicate clearly in the Japanese language

Additional information 

Young Living is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 

 

If you’re an active Young Living employee, please apply through Workday. 

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